All items must be returned new, unused and with all MIMINE AG tags attached as well as the black box within 10 days of receiving your order.

Returns that do not meet our policy will not be accepted and will be sent back to you or deducted from the refunded amount.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you must contact our customer service immediately.


We have made every effort to display the colors of our products that appear on MIMINE AG as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.